Golden-State-Warriors-Turnkey Search.jpg
 
 

Golden State Warriors | General Manager, Chase Center | San Francisco, CA


Background

The Golden State Warriors were first established in 1946 as the Philadelphia Warriors, where the franchise won the championship in the inaugural season of the Basketball Association of America (BAA), the league that would eventually become the National Basketball Association. The organization has called the Bay Area home since 1962, going on to win the 1974-1975 NBA Championship by overcoming the heavily-favored Washington Bullets in a four-game sweep in one of the biggest upsets in NBA history.

On November 15, 2010, the Warriors entered a new era in their history, as the team was acquired by a new ownership group led by sports and entertainment fixtures Joe Lacob and Peter Guber. After spending five years as a minority owner of the Boston Celtics, Atherton native Joe Lacob realized his life-long dream of remaking his local franchise following nearly fifteen years of being a season ticket holder. Together with Peter Guber, a force within the entertainment industry as the Founder and CEO of Mandalay Entertainment, the ownership group quickly proved its dedication to the Bay Area and to the long tradition of excellence for the organization.

The ownership group committed to building an elite NBA brand, an effort solidified by the hiring of former NBA Champion Steve Kerr as Head Coach in 2014. Since the hire, Kerr has led the Warriors to the NBA Finals in all 4 seasons with the team and won 3 NBA Championships. With a roster core consisting of former MVP’s Stephen Curry and Kevin Durant, sharpshooter Klay Thompson, former Defensive Player of the Year Draymond Green and All-Star Center DeMarcus Cousins, the team has proven its ability to grow while maintaining and building upon its core foundation.

On March 22, 2012, the Golden State Warriors announced plans to develop a world-class mixed-use development and sports and entertainment destination in the city of San Francisco, encapsulating the diversity and innovation of the region in a vibrant experience for retail, dining, office tenants and above all, championships. The Mission Bay area project that will host over 200 events annually, is scheduled to open right before the start of the 2019-2020 NBA regular season. The facility will feature a multi-purpose 925,000 square foot arena that includes a theatre, 950 underground parking spaces, 3 acres of open space with an entrance that overlooks a brand-new park. The Chase Center will redefine the standard of service for a sports and entertainment destination, introducing world-class amenities and technologies for fans, season ticket holders and suite holders alike. From epic concerts and unforgettable meals to once-in-a-lifetime events and basketball history in the making, Chase Center will be the new host for everything that makes the Bay Area singularly, beautifully unique.

Any interested candidates should contact Turnkey Search directly. Contacting the Warriors will only delay consideration of your qualifications.

Position Summary

The Warriors are seeking a well-versed, yet forward-thinking operations executive interested in challenging old workflows and processes in an effort to create and sustain the most cutting-edge entertainment experience in the industry. The General Manager (“GM”) will be charged with setting a strategic vision for Chase Center and to ensure that the arena is considered the premier live event venue in the world. The GM will play a key role in the planning and execution of the facility’s everyday processes and will take a holistic view of the downtown Bay Area entertainment businesses to maximize the activation of the entire complex.

The Position will be responsible for all aspects of arena operations including developing and leading the programming strategy and execution for the arena/development, food & beverage, facility maintenance, production, event operations, box office operations, guest services, parking, security, custodial and sustainability. The ideal candidate will have strong operating experience with similar type venues and a proven track record of growing business while maintaining operational excellence. He or she will also possess excellent people management skills.

Duties and Responsibilities

  • Serve as the steward for the full operation of the venue, conceiving, implementing and continuously auditing processes and procedures to not only establish but also maintain Chase Center as the leading entertainment venue in the industry.

  • Serve as a driver of innovation, both in the development of service policies and infrastructure to fully maximize an exemplary guest, partner and customer experience.

  • Drive the overall development of the programming strategy, understanding how to properly position the building in the sports, music and entertainment space to establish the venue as a leading venue for promotors and content.

  • Continue to build and direct a highly-qualified operational staff capable of opening and sustaining a best-in-class operation; drive internal culture to consistently identify opportunities for improvement.

  • Serve as a strategic partner with the executive team, maximizing returns for Chase Center business lines, including facility leasing, ticket sales, premium seating, sponsorship, food and beverage, parking and merchandise.

  • Oversee the financial management of all arena operations including preparation of the budget based on goals and past experiences, present needs and future expectations, and monitor expenditures throughout the fiscal year for conformity to approved budget.

  • Ensure successful events through the supervision and training of arena staff.

  • Continuously evaluate the arena to ensure it supports the ever-changing needs of the facility.

  • Serve on the Executive Committee for the company.

Qualifications, Skills and Education Requirements

  • Bachelor’s degree in business, facility management or a relevant field.

  • 10-15+ years of experience in facility management, negotiation, and supervising individuals.

  • Previous experience managing top quality convention, arena, stadium or other high-volume event facilities.

  • Previous experience opening a building is highly preferred.

  • Highly organized with excellent project coordination and project management skills, and able to meet tight deadlines and work effectively in a high-pressure environment.

  • Commitment to the development of an exceptional Facility Operations Department, focused on providing excellence in customer service, a positive working environment for all employees, and the ability to effectively manage the revenue and expense objectives of the department.

  • Extensive understanding of all facets of facility management, including crisis management, event sales & marketing, event operations, building engineering, security, guest services and food & beverage operations.

  • Experience working at a high-volume concerts/events building preferred.